Frequently Asked Questions

Important Update: Changes to Shipping Times

We want to keep you informed about an important update regarding our shipping timelines. Due to recent tariff changes between the U.S. and China under the Trump administration, we’ve had to adjust our logistics process.

To maintain our current pricing structure, our standard shipping lead time will shift from 5 days to 8-14 days for all orders. We understand this change may be inconvenient, and we truly appreciate your patience and understanding as we navigate these new challenges.

Please know that we’re committed to providing the same level of quality and service you expect from us. If you have any questions or need assistance with your order, our team is here to help in any way possible.

Thank you for your continued support. We value your business and will keep you updated on any further changes.

1. What is the minimum order quantity (MOQ)?
At Tapacho, our MOQ is 50 units per style per color, providing flexibility for brands of all sizes.

2. What is the typical turnaround time for custom orders?
Our standard production timeline is approximately 8-10 weeks from the date of sample approval. This includes manufacturing and shipping to your specified location. Please note that turnaround times may vary depending on the complexity of the design and current production schedules.

3. Can I order samples before placing a full order?
Yes, we offer free pre-production photo samples to ensure the final product meets your expectations. If you want a physical sample, there is a $100 sample charge plus shipping. Please allow an additional 15 days for physical sample production and delivery.

4. What customization options are available for hats?
We offer a variety of styles, materials, and customization options, including embroidery, patches, and woven labels, to meet your brand's unique needs.

5. What are the payment terms?
100% payment is required upfront to initiate production. This ensures a smooth and efficient process from start to finish.

6. How are shipping costs calculated?
All of our shipping costs are included in the cost per unit for domestic orders. For international shipping outside of the U.S., additional shipping fees may apply depending on the destination.

7. Can I cancel or return my order?
Due to the custom nature of our products, orders cannot be canceled once production has begun. We do not accept returns on custom items unless there is a manufacturing defect.

8. What is your artwork policy?
All artwork must be approved in writing before production begins. Tapacho is not responsible for any errors in client-provided artwork. All artwork should be submitted at 100% scale to ensure accurate results. Please double-check your designs for accuracy before submission.

9. Who is responsible for intellectual property rights?
Clients are responsible for ensuring that all submitted designs do not infringe on trademarks or copyrights. Tapacho is not liable for any intellectual property disputes arising from client-provided designs.

10. What is included in the cost per unit?
Our pricing includes production, customization, and domestic shipping costs. Additional charges may apply for optional services like physical samples, expedited shipping, or rush production.

11. Do you offer rush production?
Yes, we offer rush production for an additional fee. Please get in touch with us directly to discuss your timeline and availability.

12. What happens if there is a defect in my order?
If you receive an item with a manufacturing defect, you must notify us within 3 days of receiving your order. This is a strict policy; we cannot address defects reported after this period. We will work with you promptly to resolve any issues within this timeframe.

13. Can I make changes to my order after production starts?
Once production begins, changes to your order cannot be made. Please review your order and artwork carefully before final approval.

14. Do you offer design services?
Yes, we offer design support if you need assistance with your artwork. Additional fees may apply depending on the complexity of the work required. Contact us to learn more.

15. Do you ship internationally?
Yes, we offer international shipping. However, orders shipping outside of the U.S. may be subject to additional international shipping fees. Please allow extra time for delivery to international locations.

16. Do you offer support for first-time customers?
Absolutely! We guide first-time customers through the entire process, from design submission to final delivery. Our team is here to answer questions and ensure a seamless experience.

17. Can I request custom labels or inside tags for my hats?
Yes, we offer custom labels, inside tags, and branding options for your hats. Let us know your specific needs, and we’ll incorporate them into your order.

18. What are your sustainability practices?
We are committed to sustainability and offer options like recycled materials and eco-friendly inks upon request. Additionally, we strive to minimize waste during production.

19. How can I ensure my hats fit properly?
We offer various sizing options, including adjustable, snapback, and fitted styles. If you’re unsure about sizing, we can help guide you to the best option for your needs.

20. Are there additional costs for detailed or intricate designs?
Highly detailed or intricate designs may incur additional charges due to the complexity of production. Contact us for a custom quote based on your specific artwork.

21. Can I use multiple designs in one order?
We do not offer split orders for multiple designs within the same order. However, we provide a low MOQ of 50 units per style per color, making it easy to create custom hats tailored to your needs.

22. How can I contact customer support?
You can reach our customer support team via email at [your email address] or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

23. Can I provide feedback on my order?
Yes, we value your feedback! After you receive your order, we’ll follow up to ensure you’re satisfied with the final product. Your input helps us improve and maintain high-quality service.

24. Do you offer discounts for returning customers?
We appreciate our loyal customers! Discounts or special offers may be available for returning customers or bulk reorders. Contact us to learn more about any ongoing promotions.

25. Can I see a digital mockup before production?
Yes, we provide digital mockups of your design for approval before production begins. This step ensures your product meets your expectations.

26. Do you offer hats in specialty fabrics, like leather or suede?
Yes, we can source specialty fabrics such as leather, suede, or performance materials for your hats. Additional costs and extended production times may apply.

27. What file formats do you accept for artwork?
We accept high-resolution files in vector formats such as AI, EPS, or PDF.

28. Can you match specific Pantone colors?
Yes, we can match most Pantone colors to ensure your design aligns with your branding. We also offer hundreds of fabric colors to choose from. However, please note that slight variances may occur due to the thread and fabric dyeing process. If exact color matching is critical, we recommend discussing your requirements with our team.

29. What happens if my package is lost or damaged during shipping?
In the unlikely event your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your products.

30. Do you provide templates for designing hats?
Yes, we provide design templates for each style of hat we offer. These templates include sizing guidelines to ensure your artwork is positioned correctly.

31. Can you replicate an existing hat design?
We can replicate existing designs as long as you own the rights to the artwork. For legal and ethical reasons, we cannot duplicate designs owned by other brands.

32. How long do you keep my design files on record?
We keep your design files on record for up to two years, making it easy to reorder. If you’d like us to store your files for a longer period, let us know.

33. How do I track my order?
Once your order ships, you will receive a tracking number via email. Use this number to monitor your shipment's progress and estimated delivery date.

34. Do you charge extra for customizations like embroidery or patches?
Our per-unit pricing includes basic customizations such as embroidery or patches. Additional costs may apply for complex designs or specialty materials.

35. What is the difference between a pre-production photo sample and a physical sample?
A pre-production photo sample is a detailed photo of your hat design for approval before production begins. A physical sample is an actual hat produced and shipped to you for review. Physical samples have an additional charge and take more time to deliver.